Shipping Policy

At S.V. Departmental and Grocery Store, we are committed to providing fast, safe, and reliable delivery services for all grocery and household products ordered through our website.

Order Processing

All orders are processed after successful order confirmation and payment verification. Orders are usually processed within business hours and dispatched as quickly as possible.

Delivery timelines may vary depending on:

  • Product availability
  • Delivery location
  • Weather conditions
  • Courier partner delays
  • High order volume periods

Shipping Charges

Our shipping charges are based on the order value:

  • Flat ₹50 Shipping Charge on orders below ₹500
  • Free Shipping on orders above ₹500

Special offers and promotional shipping benefits may be available from time to time.

Delivery Areas

We currently deliver grocery and household products across selected serviceable locations through trusted delivery and courier partners.

Delivery availability may vary depending on the customer’s pin code and courier service network.

Estimated Delivery Time

Estimated delivery timelines may vary based on the location and product availability. Most orders are delivered within a reasonable timeframe after dispatch.

Customers will receive order updates and tracking information where applicable.

Order Tracking

Once the order is shipped, customers may receive shipping confirmation and tracking details through SMS, email, or courier partner updates.

Delayed Deliveries

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Logistics issues
  • High demand periods
  • Unforeseen courier delays

S.V. Departmental and Grocery Store shall not be held responsible for delays caused by third-party courier services or circumstances beyond our control.

Damaged or Incorrect Products

If customers receive damaged, defective, or incorrect products, they should contact us within a reasonable time after delivery with order details and product images (if applicable).

Cash on Delivery (COD)

Cash on Delivery may be available on eligible orders and serviceable locations.

Contact Information

S.V. Departmental and Grocery Store

Address:
Shop No. 3B, MCCOM 31, Keshavpuram,
Kanpur Nagar, Uttar Pradesh – 208019

Email:
svdepartmentalandgrocerystore@gmail.com

Phone:
+91 7518687188

GSTIN:
09CNLPV2095L1Z2

FSSAI Registration Number:
22726669000241